Customer Care
High Caliber Service
When it comes to servicing Swissray ddR equipment, the Swissray team is second to none.
We understand the needs of your busy diagnostic imaging center and have the expertise and knowledge to support your high-quality standards. The Swissray team is dedicated to maintaining your digital radiography system as designed to ensure it runs at peak performance.
At Swissray, it’s important to us that every Swissray ddR system performs throughout its lifecycle. As the only organization in America that exclusively specializes in the repair and maintenance of Swissray ddR systems, we’re confident that our experienced, factory-trained Field Service Engineers are best equipped to service your system. Our team averages 25 years of X-ray experience, so your system will be serviced by an experienced professional who can get the job done.
Our priority is delivering the highest caliber of service to meet your operational needs and the needs of your patients. Let’s work together to optimize your radiographic workflow and maximize your system’s uptime. Learn more about our Service Agreement opportunities here.
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Request a Free Site EvaluationOUR FIELD SERVICE ENGINEERS
AVERAGE...
Some interesting facts & numbers.
YEARS OF POST-EDUCATION WORK EXPERIENCE
YEARS OF X-RAY EXPERIENCE
YEARS OF SWISSRAY EXPERIENCE
Our Expertise Makes a Difference in Your Service Experience
Our Field Service Engineers are supported by ARRT licensed Radiologic Technologists with many years of hands-on field experience, an experienced team of senior support specialists, our factory engineering and R&D teams, and dedicated Quality Control, Parts, and Logistics personnel.
What Customers Say
Kerrie Short
Manager of Ancillary Services The CORE Institute
As a practice, we are very happy with our decision to stay with Swissray and to add additional DR systems to our existing inventory. We can all agree that Swissray has helped us to improve the day-to-day operations of our entire staff, but most importantly for us, we are extremely pleased with the level of service and care they provide.
Kerrie Short
Manager of Ancillary Services The CORE Institute
We’ve built a really good relationship with everyone that we’ve worked with at Swissray. The sales and applications teams have worked really hard to get us to the point where we are now. Service managers continue to check on us, they show up to just make sure we are doing okay, or to do a bit of routine maintenance. The communication with my technologists has always been great—it’s just that comfort level that you know everything is going to be taken care of. I am one person, and with ten sites in just Arizona to manage, I couldn’t ask for a better support team.